Kenmore Washer Won’t Agitate

Kenmore Washer Won’t Agitate

If your top load Kenmore washer will not agitate, it might be that the directional cogs or “dogs” are worn out.  This is a common problem with the agitator.


If you take your hands and rotate the agitator in the washer’s tub, it should only go in one direction.  It will ratchet to the right, stop and ratchet to the right again, it should not spin freely.  If the agitator is not functioning properly then it’s time to install a new set of agitator directional cogs because they are probably worn out.

Using a 1/4″ or 3/8″ socket set, and some needle nose pliers begin by removing the fabric softener cup, just pull up on it until it pops off of the agitator.  Next, remove the inner cap and seal inside of the agitator using your needle nose pliers.  Using a 7/16″ socket and ratchet, remove the bolt in the center of the agitator.

Separate the barrel of the agitator from the base by simply pulling up on the barrel.  You will now have access to the cam and dog assembly inside.

Remove the black retainer from around the cam, lift the directional cogs out (taking notice of how they fit into the cam,) replace them with the new ones.  Now slide the retainer back on until it clicks.

Reinsert the cam back into the top of the agitator barrel and reinsert the 7/16″ bolt into the center of the agitator.  Replace the cap and gasket assembly pressing on it firmly until it snaps into place.  Next, replace the fabric softener dispenser.

Now you can test your repair out by lifting up on the top of the agitator with both hands and giving it a twist in both directions.  The agitator should be catching now, it will only catch as it goes to the left, (counterclockwise) it will not catch as it turns to the right, (clockwise.)

Whirlpool/Kenmore Direct Drive Washer Repair

Whirlpool/Kenmore Direct Drive Washer Repair

Repair tips for direct drive washers, Kenmore/Whirlpool washer troubleshooting, diagnostic advice and helpful hints. Common washer problems and easy fixes.

Helpful hints and diagnostic advice and
troubleshooting suggestions for the do – it – yourselfer.
See photos of some common Whirlpool and Kenmore washer repair techniques.

Some of the general diagnostic tips presented below may also apply to your
GE, Maytag, Amana and Magic Chef washing machines.

Kenmore Washer Repair
Whirlpool Washer Repair

See photos of repair techniques below with helpful hints
and repair advice for the most common part problems you might have
with your direct drive Whirlpool / Kenmore clothes washer.


The diagnostic help out lined below is intended to be used only by professional appliance repair technicians.

If you are attempting to repair your clothes washer yourself, be aware that you are working with potential dangerous electrical currents that can cause serious injury or death. Be aware that appliance parts have extremely sharp edges and moving parts that can cause serious injury or death.

Always remove the power source from the unit you are working on. Unplug it! When unplugging or removing power source, double check to make sure you removed the proper cord or turned off the proper breaker when tightening part, make sure that if the tool you are working with or your hand slips, you will not be injured by sharp or ragged edges.

Keep children and pets away from working area and disassembled washer parts. Be aware that there are other hazards involved in appliance repair, besides those listed above that may cause serious injury or death. Use extreme caution when installing or removing parts.

  • Pump Leaks
  • Inlet Valve Leaks
  • Motor runs will not spin or agitate
  • Will not spin motor does not run
  • Tub overflows with water
  • No hot water
  • No cold water
  • Hot or cold water fills slow
  • Water drips in the washer tub even when turned off

Common washer part problems

Pump leaks

Most common washer pump part # 3363394

Easy to replace remove the two spring clamps from the washer pump. Then remove the hoses from the pump. Pull the pump off of the shaft.

If the motor shaft is rusted and the drain pump will not pull off, it may need to be fragmented with a large screwdriver or chisel.

The motor shaft will then need to be cleaned of all rust and possibly filed so the new washer drain pump will slide on easily.

Inlet Valve Leaks

Easy to replace this part.

Other possible leaks

Check all of the rubber hoses for wear.
Check all of the hoses for a tight connection.

Motor runs will not spin or agitate

Check the motor coupling.
Check the transmission.

How to access the inside of the unit



Remove the Phillips screws, then pull the console towards you & flip it up & back



Unhook the electrical harness, then insert screwdriver into the clip, then push back to pop spring out.



Open the washer lid – tilt the cabinet toward you then slide out and away from the unit. You now have easy access to all of the working parts.


Usually you will see a pile of black rubber and possibly white plastic bits under the motor if this is the problem. Not always though!

Remove the pump from the motor and secure it away from the front of the motor. It is not necessary to remove the water hoses, use tie clips, wire, etc.

Remove the two 5/16 screws from the spring clips (see blue arrow) then with flat blade screw driver

remove the bottom spring clip from the washer motor then the top spring clip. Hold motor from the bottom to keep it from falling when the top clip is removed.

Remove the motor.

Remove the damaged coupling from the motor & transmission.

The transmission does not need to be removed.

Install the new motor coupling part # 285753A on to the motor and the transmission.

Install the white plastic part on the transmission first and the black rubber center on to this part.

To avoid damage to the motor when tapping the remaining white plastic motor coupling part onto the motor, make sure that the opposite end of the motor shaft is on a hard surface.


To remove the transmission the agitator must first be removed.
Under the agitator cap there will be a screw to remove, then the agitator should lift out.

Tub will not spin – motor will not run

  1. lid switch parts defective
  2. lid plunger broke or missing
  3. lid not seating properly to engage switch
  4. red wire on motor switch loose or shorted
  5. timer defective

To replace the lid switch you will usually need to remove the cabinet as shown above, quite often the lever will be broken on this switch and the lid plunger does not activate it.

To remove the Whirlpool / Kenmore timer, the knob must be unscrewed (counter clockwise) then you can remove the two 5/16 securing screws
(most models)

Tub overfills

  1. water inlet valve is defective.
  2. water level switch part is defective.
  3. small rubber hose to water level switch loose.

No hot water

Usually a defective water inlet valve.
Occasionally a defective water temperature switch.

No cold water

Usually a defective water inlet valve.
Occasionally a defective water temperature switch.

Hot or cold water fills very slow

Usually a defective water inlet valve.

Water drips in tub even when turned off

Defective water inlet valve.

Whirlpool beltless washer repair
Kenmore beltless washer repair